This accessibility statement applies to interactive tools on the website at: https://www.moneyhelper.org.uk/.

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• access the site on smaller devices.

We’ve also made the website text as simple as possible to understand. 

We know some parts of this website are not fully accessible:

• Some select menus don’t have a permanently visible name.
• Some focus indicators have insufficient colour contrast.
• The expanded and collapsed state of some help buttons isn’t conveyed to screen readers.
• Some groups of form fields are displayed as a group but aren’t labelled properly in the HTML.
• Some form fields which require input don’t have labels or instructions.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2Opens in a new window  AA standard, due to the non-compliances listed below.  

The content listed below is non-accessible for the following reasons.

• The current item in the progress is indicated by a change in colour to the text and underline but, not in the HTML. 
  • Description: If a form has a known number of steps, a step-by-step indicator can help people using screen readers to orient themselves. Although the same information is provided in the page heading, this information isn’t always available when browsing out of context. 
  • WCAG Criterion: 1.3.1 Info and Relationships (A). 
• When the form error notification appears dynamically, without automatically receiving keyboard focus, it's not announced by screen readers. 
  • Description: People using a screen reader may not be aware of the notification or the error status of the content. 
  • WCAG Criterion: 4.1.3 Status Messages (AA). 
• The HTML select menus are missing a permanently visible label. 
  • Description: When a selection is made the visible label text changes. This is problematic for people with cognitive impairments that affect short-term memory, as well as a more general usability issue. 
  • WCAG Criterion: 3.3.2 Labels or Instructions (A). 
• The HTML select menus don't have an accessible name. 
  • Description: When a control lacks a name, it will be announced by assistive technologies as a generic control. This won’t be sufficient to convey the control's purpose and may make it difficult or impossible for people who use screen readers to make sense of the control or to confidently use it. 
  • WCAG Criterion: 4.1.2 Name Role Value (A). 
• Form errors are overly verbose. 
  • Description: Form inputs use the aria-describedby attribute to relate the relevant error notifications. However, the ID value for the error notification is repeated to form a concatenated message which repeats the notification multiple times (as many as six times). 
  • WCAG Criterion: Best Practice.

• The custom focus indicators have insufficient colour contrast against the background. 
  • Description: When the focus indicator has insufficient colour contrast, it can be difficult or impossible for sighted keyboard users to determine which control currently has focus. Current contrast ratio: Focus outline colour: #DAAF2D Background: #FFFFFF Contrast ratio: 2.2:1. 
  • WCAG Criterion: 1.4.11 Non-text Contrast (AA). 
• Icons do not have appropriate alternative text. 
  • Description: Images that convey information should have alternative text descriptions to ensure people using screen readers can also access the same information. If the image is decorative and provides no additional context or content then it should be identified as such. 
  • WCAG Criterion: 1.1.1 Non-text Content (AA). 
• The SVG icons contain text descriptions which duplicate the surrounding content. 
  • Description: Decorative images are those which aren't relevant to the meaning or purpose of the content. If decorative images have text descriptions it can add to the amount of information a person who uses a screen reader has to process. 
  • WCAG Criterion: 1.1.1 Non-text Content (AA). 
• The expanded and collapsed state of the Further information button isn’t conveyed to screen readers. 
  • Description: People who use a screen reader won’t understand the function of the button or, its present state. 
  • WCAG Criterion: 4.1.2 Name Role Value (A). 
• Controls are not accessible on keyboard. 
  • Description: People who use a keyboard (including people who use a screen reader) will be unable to use these controls. 
  • WCAG Criterion: 2.1.1 Keyboard (A).

This website contains embedded tools that are hosted on a legacy platform. All of the accessibility issues listed here concern those tools. We are currently in the process of replacing these tools with new versions built on our new platform. We will commission third-party accessibility audits of these tools, and will conduct usability testing with participants with disabilities.

We will revise this accessibility statement to reflect improvements made and any new issues no later than 30 September 2026.

This statement was last updated on 27 January 2026.

This website was last tested on 22 February 2024. The test was carried out by GAIN Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 61 test samples across 10 tools, some of which have since been replaced.

The testing assessed the following pages which are still on the website:

• Pension calculator: https://www.moneyhelper.org.uk/en/pensions-and-retirement/pensions-basics/pension-calculator 
• Travel insurance directory: https://www.moneyhelper.org.uk/en/everyday-money/insurance/use-our-travel-insurance-directory