Your right of access
You are entitled to be told if the Money and Pensions Service holds any information about you and if so, to be provided with a copy of that information. These rights are governed by Data Protection legislation.
Please note that information is subject to the Money and Pensions Service data retention policy and can only be provided if we still hold any information relating to you and exemptions do not apply.
Subject access requests are free. However, we reserve the right to charge a reasonable fee if a request is particularly excessive or repetitive.
For more information on the right of access, visit the Information Commissioner’s Office (ICO) websiteOpens in a new window
Making a subject access request to the Money and Pensions Service
To access the personal information we hold about you please either contact the Data Protection Officer (DPO) directly via email, or complete a Subject Access Request (SAR)Opens in a new window (PDF, 162KB) form and return to us.
Please email dpo@maps.org.uk, or post to:
Data Protection Officer
Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford, MK42 9AB.
If you make a valid application for subject access to us, we will:
tell you whether we hold any data on you, and
give you a copy of this data.
We will aim to fulfil your request within one month of receiving the following:
a valid subject access application
enough documentation to verify your identity.
Information that we hold
Information we may hold is likely to be dependent on whether you:
have contacted the Money and Pensions Service through our website and our telephone service, and/or
have received Debt Advice through a Money and Pensions Service funded service.
In addition to a copy of your data, you will also receive guidance from the Money and Pensions Service, advising you what to do if you believe that any information is incorrect.
Verifying your identity
Before we can release any of your data, we must be sure of your identity.
You should provide two pieces of official identity documentation:
- proof of ID, either a photo or scanned copy of a passport or driving licence, and
- proof of address, either a photo, original digital version or scanned copy of a bank statement, utility bill, or TV licence.
If you are making the request for someone else, you should provide proof of ID and address for them (not for you). You will also need to provide evidence that you're allowed to make the request for them, such as:
- a signed letter of consent,
- a power of attorney document or
- proof of parental responsibility such as a birth or adoption certificate.
Contact details
Data Protection Officer
Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford, MK42 9AB.
If you have any questions, please email to DPO@maps.org.ukOpens in a new window. Alternatively, you may call 01159 659 570Opens in a new window.
Subject access request concerns
If you are dissatisfied with the way your subject access request application has been processed and/or wish to challenge the results, you can raise a concern with the MaPS Data Protection Officer using the contact details above.
If you feel that we have not satisfactorily addressed your concerns, you can then escalate and make a complaint to the Information Commissioner’s OfficeOpens in a new window
