Our trained specialists can help work out what’s right for you. Our help is impartial and free to use, whether that's online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.
As an independent and impartial organisation, we do not have access to people’s pension records, and we do not provide regulated financial advice.
What’s in this guide
Webchat
Got a question? We will point you in the right direction. You can start a webchat online to talk to us liveOpens in a new window.
Webchat opening hours
- Monday to Friday, 9am to 5pm
- Saturday, Sunday and bank holidays, closed.
Phone
Need help with your pension? Call us for free and impartial pension guidance.
- Pensions Helpline: 0800 011 3797*
- From overseas: +44 20 7932 5780
- Helpline for the self-employed: 0345 602 7021
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Phone opening hours
- Monday to Friday, 9am to 5pm
- Saturday, Sunday and bank holidays, closed.
Web form
You can submit a question through our online enquiry form.
We aim to respond within five working days.
Social media
In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.
Have a Pension Wise appointment
A Pension Wise appointment explains your options for taking a defined contribution pension. Start online at any time or book to speak to one of our pension specialists.
You can have an appointment if you have a UK-based defined contribution pension and are:
- 50 or over
- under 50 and:
- taking your pension early due to ill-health or
- have inherited someone else’s pension.
You can use our tool to find out your pension type or ask your pension provider.
For more information and to start or book an appointment, see Pension Wise appointment options.
Send us feedback about Pension Wise
You can email Pension Wise at contact.pensionwise@moneyhelper.org.uk.
Unsolicited phone calls
We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the unsolicited callOpens in a new window to the FCA.
