Need more help? Contact us for money guidance that’s impartial and free to use, whether that’s directly with our team on the phone or online. Whatever your query, we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.
As an independent and impartial organisation, we do not have access to people’s financial records, and we do not provide regulated financial advice.
What’s in this guide
Phone
Want to speak to one of the team directly about clearing your debts, reducing spending or making the most of your income? Call us on the MoneyHelper contact numbers below for free and impartial money guidance.
- 0800 138 7777 (English)*
- 0800 138 0555 (Welsh)*
- RelayUK (the new name for Typetalk): 18001 0800 915 4622*
- From overseas: +44 20 3553 2279.
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Phone opening hours
- Monday to Friday, 8am to 6pm
- Saturday, Sunday and bank holidays, closed.
Webchat
Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.
Webchat opening hours
- Monday to Friday, 8am to 6pm
- Closed on Saturdays, Sundays and bank holidays.
Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.
- Add +44 77 0134 2744 to your WhatsApp and send us a message.
- For everything else please contact us via Webchat or phone.
Web form
You can submit a question through our online enquiry form.
We aim to respond within 2 working days.
Social media
We are active on FacebookOpens in a new window, X (Twitter)Opens in a new window and LinkedInOpens in a new window We do not offer personalised guidance through social media.
You can find peer-to-peer support through our Facebook communities.
Unsolicited phone calls
We’ll never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, do not tell them any personal details and report the call to the FCA.
Report an unsolicited call on the FCA website
If you’ve given any banking information to a cold caller, contact Action Fraud on 0300 123 2040 or go to the Action Fraud websiteOpens in a new window
For more on scams, see our guide A beginner’s guide to scams
Frequently asked questions
What topics can I discuss with the MoneyHelper team?
We cover a wide range of topics, including:
- debt and money troubles
- budgeting and saving
- buying a home
- pensions and retirement
- family and money
- everyday money decisions.
How long will I be on hold for if I call the MoneyHelper team?
We’ll usually answer your call within 30 seconds, but you might have to wait longer during busy periods.
During your conversation, you might be placed on hold while we gather the right information to support you.
We aim to keep these holds as short as possible, though in some cases they are needed to make sure you receive accurate guidance.
When can I expect a response via Webchat, WhatsApp, online form or email?
We try our best to get back to you as quickly as possible.
We can respond to you on Webchat, WhatsApp, and email during our standard operating hours of 8:00am to 6:00pm, Monday to Friday.
During these hours you should receive a response in a couple of minutes via webchat, and within two hours on WhatsApp. For email enquiries, we aim to respond two working days of receiving your message.
What details do I need to provide or have to hand when I contact MoneyHelper?
This will depend on your question. It might be helpful to have relevant documents like statements or letters ready when you speak to us.
You might be askd to share some personal information to help us create a customer record. This is optional and won’t affect the service that you receive.
Who can I speak to for death and bereavement guidance?
Dealing with the loss of a loved one is never easy, and it can be stressful to have questions about money that you don’t have the answers to.
To make sure you receive the right guidance for your specific circumstances, we recommend reaching out to us directly.
Our team can provide personalised, impartial support to help you work through financial problems during this difficult time.
Who can I speak to about debt relief and financial difficulties?
Dealing with debt can be challenging and sometimes difficult to talk about.
You can call us, email us or send us a message on WhatsApp or Webchat, and our team can guide you on who to speak to for help. If you prefer to explore support options independently, we have a Debt Advice Locator tool that can connect you directly with free, confidential debt advice services across the UK.
Whether you’re looking for face-to-face, phone, or online support, this tool helps you find the right help for your needs.
If you're experiencing financial hardship, our agents can guide you to additional support that may be available to you.
This could include:
- foodbank referrals
- details of grants and charitable support
- information on benefits you may be entitled to.
Who can I speak to about pensions?
Use our pensions contact us page to find out how you can talk to our experts over the phone, Webchat or email.
Who can I speak to about complex financial planning?
While MoneyHelper is a guidance service, we can offer general support on complex financial matters. However, for personalised financial planning tailored to your individual circumstances, it may be best to speak with an independent financial adviser (IFA).
These links can help you get in contact with professionals who offer advice on pensions, investments, mortgages, and financial planning:
- MoneyHelper Financial Advisers Hub – learn how financial advice works and when to seek it.
- Choosing a financial adviser guide – understand the types of advisers and how to find one that suits your needs.
- Retirement Adviser Directory - find FCA-regulated advisers for retirement, inheritance tax, equity release, and more.
