This accessibility statement applies to the website at: https://money-adviser-network.moneyhelper.org.uk/en/loginOpens in a new window

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• change colours, contrast levels and fonts 
  
• zoom in up to 300% without the text spilling off the screen 
  
• navigate most of the website using just a keyboard 
  
• navigate most of the website using speech recognition software 
  
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  
• access the site on smaller devices. 
  

We’ve also made the website text as simple as possible to understand. 

We know some parts of this website are not fully accessible: 

• The Username and Password fields don’t have an accessible name. 
  
• The contact email link can be used with a mouse but not with a keyboard. 
  
• Content or functionality is obscured, cut off and, requires horizontal and vertical scrolling at small viewport sizes.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2  AA standardOpens in a new window, due to the non-compliances listed below:

The content listed below is non-accessible for the following reasons;

• Related form fields are not grouped in a fieldset. 
  • WCAG criterion: 1.3.1 Info and Relationships (Level A). 
• Errors and inputs are not programmatically associated. 
  • WCAG criterion: 1.3.1 Info and Relationships (Level A). 
• The +44 telephone prefix is hidden from screen readers and there are no visible instructions to indicate that a UK-only number is required. 
  • WCAG criterion: 3.3.2 Labels or Instructions (Level A). 
• HTML nesting prevents some fieldset legends from being announced by screen readers.  
  • WCAG criterion: 1.3.1 Info and Relationships (Level A). 
• Icons in the footer fail contrast when focused. 
  • WCAG criterion: 1.4.11 Non-text Contrast (Level AA). 
• Focus is not moved to a logical location after selecting in-page links. 
  • WCAG criterion: 2.4.3 Focus Order (Level A). 
• Button labels do not update when expanded or collapsed. 
  • WCAG criterion: 2.4.6 Headings and Labels (Level AA). 
• Image links in the banner do not describe their destination. 
  • WCAG criterion: 2.4.4 Link Purpose (in Context) (Level A). 

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We also perform regular usability testing with participants with disabilities, and commission third-party accessibility audits of new or substantially changed features to evaluate the accessibility of our site.  

We will revise this accessibility statement to reflect improvements made and any new issues no later than 30 September 2026.

This statement was last updated on 27 January 2026. 

This website was last tested on 24 September 2025. The test was carried out by GAIN Ltd. 

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 16 test samples across 12 pages. 

The testing assessed the following pages:

• Start referral: https://money-adviser-network.moneyhelper.org.uk/en/start 
• Refer link (money management): https://money-adviser-network.moneyhelper.org.uk/en/start/money-management-refer
• Debt advice questions: https://money-adviser-network.moneyhelper.org.uk/en/start/q-2
• How to get debt advice: https://money-adviser-network.moneyhelper.org.uk/en/start/q-4
• Customer consent: https://money-adviser-network.moneyhelper.org.uk/en/online/o-1 
• References for updates: https://money-adviser-network.moneyhelper.org.uk/en/online/o-2 
• Customer details: https://money-adviser-network.moneyhelper.org.uk/en/online/o-3 
• Confirm details (check your answers): https://money-adviser-network.moneyhelper.org.uk/en/online/confirm-answers 
• Speak to someone (telephone journey): https://money-adviser-network.moneyhelper.org.uk/en/telephone/t-4
• Time slot selection: https://money-adviser-network.moneyhelper.org.uk/en/telephone/t-5 
• Security questions: https://money-adviser-network.moneyhelper.org.uk/en/telephone/t-7 
• Referral success / confirmation: https://money-adviser-network.moneyhelper.org.uk/en/referral-success.